Non-Delivery:
In the rare event that your order does not arrive within the estimated delivery timeframe, please contact us. We will initiate an investigation with the shipping carrier to locate the package. If the package is confirmed as lost, we will offer you the option of a refund or store credit.
Shipping Errors:
If there is an error in the shipment of your order, such as receiving the wrong Pokémon cards or missing items, please notify us within [number of days] of receiving the package. We will investigate the issue and take appropriate action to resolve the error, which may include sending the correct items or providing a refund or store credit.
Shipping Fee:
The shipping fee for your product’s order is determined based on the delivery address and will be borne by the buyer. To find out the specific shipping rate for your order, please contact us directly. We will be happy to provide you with a personalized shipping quote. Please note that shipping fees may vary depending on the destination and the weight of the package.If you have any questions or need further assistance regarding shipping fees, please reach out to our customer support team. We are here to help!Please note that this policy is subject to change, and it is advisable to review the most up-to-date information regarding shipping fees on our website or by contacting our customer support team.
Order Cancellations:
Once an order has been placed and payment has been processed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.Damaged or Defective Items:
In the unlikely event that you receive damaged or defective products, please contact us within 3 days of receiving the package. We may request photographic evidence of the damage or defect. If the issue is verified, we will work with you to find a satisfactory resolution, such as a replacement or store credit.
Returns:
Unfortunately, we do not accept returns for products once they have been sold and shipped. All sales are final. We encourage you to review the product details, including condition and authenticity, before making a purchase.
